Is payment on delivery available?

Yes, cash on delivery is active on our site, €8 will be added to the total price.

Are there any shipping costs?

No, there are no shipping costs.

Which courier will deliver the order?

We rely on BRT for shipments of our footwear.

What are the delivery times?

Times vary from 3 to 4 working days.

What if I'm not at home during the delivery?

Bartolini will make two delivery attempts. If the second attempt is unsuccessful, you will be contacted for instructions. Without a match, the parcel will be returned.

How can I track the status of my order?

As soon as the order has been processed, you will receive an email with the package tracking link.

What are the payment methods?

The accepted payment methods are:

  • PayPal
  • Credit Card/Prepaid Card
  • Apple Pay
  • Google Pay
  • Cash on delivery (+8€)
What size should I buy?

If you are undecided about the size, you will find a size reference guide inside each product.

If I change my mind can I make a return?

Certainly, the return can be made within 14 days of receiving the order. To follow the correct procedure go to this page.

Is the return free?

Yes the return is free. No returns or refunds will be accepted where signs of use are evident.

Are there any discount codes I can use?

To receive dedicated discounts and the latest news, we invite you to subscribe to our newsletter. As soon as you sign up you will receive a discount code.

How can I request more information?

If you have any doubts or would like to request further information, you can write an e-mail to: support@alibishoes.it or call 030932831.