FAQs
| Is payment on delivery available? |
Yes, cash on delivery is active on our site, €8 will be added to the total price.
| Are there any shipping costs? |
No, there are no shipping costs.
| Which courier will deliver the order? |
We rely on BRT for shipments of our footwear.
| What are the delivery times? |
Times vary from 3 to 4 working days.
| What if I'm not at home during the delivery? |
Bartolini will make two delivery attempts. If the second attempt is unsuccessful, you will be contacted for instructions. Without a match, the parcel will be returned.
| How can I track the status of my order? |
As soon as the order has been processed, you will receive an email with the package tracking link.
| What are the payment methods? |
The accepted payment methods are:
- PayPal
- Credit Card/Prepaid Card
- Apple Pay
- Google Pay
- Cash on delivery (+8€)
| What size should I buy? |
If you are undecided about the size, you will find a size reference guide inside each product.
| If I change my mind can I make a return? |
Certainly, the return can be made within 14 days of receiving the order. To follow the correct procedure go to this page.
| Is the return free? |
Yes the return is free. No returns or refunds will be accepted where signs of use are evident.
| Are there any discount codes I can use? |
To receive dedicated discounts and the latest news, we invite you to subscribe to our newsletter. As soon as you sign up you will receive a discount code.
| How can I request more information? |
If you have any doubts or would like to request further information, you can write an e-mail to: support@alibishoes.it or call 030932831.