Is shipping free?
You can get free shipping on all orders by joining the ALIBI Club. After completing the newsletter subscription, you will receive your unique discount code, already present at check-out.

How can I join the ALIBI Club?
Simply sign up to the newsletter and you will be part of it right away. From that moment you will also have access to preview promotions, dedicated customer service and exclusive discounts.

What materials do you use for footwear?
We prefer the use of leather and natural raffia. We are committed to creating comfortable, durable and quality shoes. Where applicable, we also insert a Memory Foam insole to increase comfort. Furthermore, we try to respect the environment, preferring recycled materials resulting from responsible management of natural resources.

I received my shoes but they have imperfections, is this normal?
We have a high standard of quality and selection for our materials, all coming from a guaranteed supply chain. We rigorously check each shoe and finish it before packaging it. However, since it is an artisanal production with materials that are sometimes complex to shape, some small imperfections may occur. This is not to be considered a defect, but the result of manual processing.

What are the payment methods?
We accept the following payment methods and offer maximum security during transactions:
  • Paypal
  • Credit card
  • Prepaid card
  • Apple Pay
  • Google Pay

What size should I buy?
If you are undecided about the size, on each product page you will find a size reference guide. Additionally, we recommend you visit oursizing guide .

What happens if I am not at home during the delivery?
The courier will make two delivery attempts, after which it will leave your order in stock at the nearest branch. If it is not collected after a few days, the order will be returned.

Is the return free?
Of course, for more details visit the returns section .

How can I request further information?
If you have any doubts or want to request further information you can write an e-mail to: support@alibishoes.it or call +39030932831.