SHIPPING POLICY

SHIPPING POLICY

We are committed to making our shoes available to customers around the world, offering an express, free shipping service with no hidden costs. Below you will find all the information regarding the preparation, shipping and delivery of ALIBI orders.

SHIPPING AREAS

We ship our products to numerous countries around the world. Shipping availability to the selected country is verified at the time of ordering. Any restrictions relating to specific destinations may depend on logistical, customs or regulatory restrictions.

FREE SHIPPING

Shipping is free for all orders and for all countries to which ALIBI delivers. There is no minimum order amount required to benefit from free shipping.

ORDER PREPARATION AND PROCESSING TIMES

Orders are generally prepared and processed within 2-3 business days from order confirmation. ALIBI is an artisanal Made in Italy product. If an item is not immediately available in stock, it may be specially made at the time of ordering. In this case, preparation times may be longer than usual.

If additional preparation time is required, the customer will be informed.

SHIPPING METHODS

We offer two delivery options:

  • In-store pickup: the customer may choose to personally collect the order from our ALIBI showroom at Via Monte Santo 38, 25029 Verolavecchia (BS), Italy.

  • Express shipping: orders are shipped via FedEx or another express courier appointed by ALIBI.

ESTIMATED DELIVERY TIMES

Once the order has been prepared and processed, delivery generally takes place within 2-3 business days. Delivery times are estimates and are calculated from the moment the order is handed over to the courier. Delays may occur due to circumstances beyond ALIBI's direct control, including customs inspections, public holidays, weather conditions, periods of high shipping volumes, force majeure events or other circumstances related to the courier or destination.

Taking into account both order preparation and transit time, an order is therefore generally delivered within approximately 4-6 business days from confirmation, except where additional time is required for items made at the time of ordering or due to exceptional circumstances.

DUTIES, TAXES AND CUSTOMS CHARGES

All ALIBI international shipments are made on a DDP (Delivered Duty Paid) basis. This means that any customs duties, import taxes and other charges applicable to the shipment are handled and covered by ALIBI. The customer will therefore not be required to pay any additional customs or import charges upon delivery. The price paid at the time of ordering is the final price, with no hidden costs relating to shipping, duties or import taxes.

ORDER TRACKING

As soon as the order has been processed and handed over to the courier, the customer will receive an email containing the tracking number and the information required to monitor the shipment. Tracking will allow the customer to follow the progress of the delivery and check any updates provided by the courier.

DELIVERY ADDRESS AND DELIVERY ATTEMPTS

It is the customer's responsibility to provide a complete and correct delivery address at the time of ordering, together with all the information required for the courier to complete the delivery. If the address provided is incorrect or incomplete, or if the recipient cannot be found at the specified address, the courier may make up to a maximum of two delivery attempts. If delivery cannot be completed after the scheduled attempts, the package will be returned to ALIBI.

In the event of delivery issues, we recommend that the customer promptly contact our customer service team.

DAMAGED PACKAGES OR SHIPPING ISSUES

If the package shows visible signs of damage upon delivery, we recommend that the customer immediately report this to the courier and contact our customer service team.

In the event of tracking irregularities, failed delivery or other shipping-related issues, the customer may contact us so that we can carry out the appropriate checks with the courier.

RETURN AND SIZE EXCHANGE POLICY

For all information regarding the right of withdrawal, returns, related costs and size exchanges, please refer to our Returns page. The terms and costs relating to the return of a product are governed by the Return Policy and are separate from the free shipping provided for the initial shipment of the order.

CUSTOMER SERVICE

For any questions regarding your order, shipment or delivery, our customer service team is available to assist you.

Email: support@alibishoes.it
Phone: +39 030 932831

Mamir srl
Via Monte Santo 38
25029 Verolavecchia (BS), Italy